GENERAL
This online hotel reservation service is operated by ubud-online.com. All services offered are legal, including reservation, quoted selling rates, and published rate, transaction via internet,

ubud-online.com are on a per room and per night basis. Check-in time is after 02:00 PM, with check-out by 12:00 noon on day of departure. Extra / additional bed is subject to a per person, per day surcharge. American Breakfast (ABF) or Continental Breakfast (CBF) and transfers are not included unless otherwise stated in the service.
Breakfast (ABF/CBF) is for two persons in 1 room. ubud-online.com rates include 21% tax and service. Late check-outs or day use of your room is available until 18:00 hrs, the price is 50% off room rate.

PROCEDURE OF RESERVATION
All reservation will be proceeding if you fill completely our Reservation Form. Your reservation will be reply at least within 2 x 24 hours. If your reservation is not confirmed we will inform you and give the other suggestion. To confirm your reservation.
ubud-online.com only guarantee availability for reservation of room(s), tour(s), and or other services when we have received above documents.
Your credit card only serves as a guarantee, full payment can be done upon arrival at hotel or at our office, we will not deduct your credit card details used only to indicate your seriousness in booking with us. Your card will only be charged if you fail to show up after signing the Confirmation Form. You will make payment to our guide upon arrival when you meet him.

TERMS OF PAYMENT
All rates for accommodation in Bali are quoted in US dollars; however, in case of payment by credit card, local regulations require that all charges are made in Indonesian Rupiah converted at rate of exchange applied by Indonesian banks for selling US dollars on day of debit.

Any subsequent refunds will be based on the amount and currency actually received by ubud-online.com. Although you may "lose" 2% to 4% because of these currency conversions, payment by credit card gives you valuable safeguards: in the unlikely case that anything should go wrong and you have a justified claim, you can always request a refund through your credit card company. The fact that ubud-online.com charges are processed by all major credit card companies demonstrates ubud-online.com good track record. All credit card issuers would refuse to do business with ubud-online.com if this would create any problems for them.
TRUST and SECURITY are the keys to success of an online shopping portal." Once these two are breached, our reputation will be severely damaged. ubud-online.com believe good customer relationship is more important than money, therefore we strive to achieve and maintain the highest level of customer satisfaction.


EXCHANGE RATE FLUCTUATIONS
Difference in personal statement balances can occur and are due to the fluctuations with the Indonesian Rupiah and bank processing time. ubud-online.com can not hold the responsible for these differences.


CANCELLATION
Cancellation Fee of USD 50 applies for cancellation of booking between after Confirmation Note has been signed and up to 18 (eighteen) days before arrival date. Cancellation made within 18 (eighteen) days of intended arrival will be charged at full 1 (one) night rate for each item. For non-hotel activities (cruises, spas, rafting, etc.) Cancellation Fee will apply 4 (four) hours before the event, except for Jogja Tour, Thalasso Spa, and airfare bookings.